Last updated: July 2026
At UNSHAKEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
UNSHAKEN is an online apparel brand.
If you have any questions regarding this Privacy Policy, you can contact us at:
Email: hello@unshaken.com
Information We Collect
When you visit our website or place an order, we may collect information including:
- Your name
- Email address
- Billing and shipping address
- Telephone number (if provided)
- Payment information (processed securely by our payment providers)
- Order history
- IP address
- Device and browser information
- Website usage information
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding your purchases.
- Respond to enquiries and customer support requests.
- Improve our website and customer experience.
- Prevent fraud and maintain website security.
- Send marketing emails where you have given your consent.
- Comply with legal and regulatory obligations.
Marketing Communications
If you choose to subscribe to our newsletter, we may send you emails about:
- New product launches
- Exclusive offers
- Brand updates
- News and promotions
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.
Payment Information
We do not store your payment card information.
All payments are securely processed through trusted third-party payment providers available during checkout.
Sharing Your Information
We only share your information when necessary to operate our business.
This may include:
- Shopify
- Payment providers
- Shipping and delivery partners
- Analytics providers (such as Google Analytics)
- Marketing platforms (such as Meta and TikTok)
We never sell your personal information.
Cookies
Our website uses cookies to:
- Keep the website functioning properly.
- Remember your preferences.
- Improve website performance.
- Analyse visitor behaviour.
- Support marketing where consent has been provided.
For more information, please see our Cookie Policy.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
While no online system can guarantee absolute security, we work with trusted service providers that maintain high security standards.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal data.
To exercise any of these rights, please contact us at:
Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders.
- Meet legal and tax obligations.
- Resolve disputes.
- Enforce our agreements.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: hello@unshaken.com