Refund Policy

Refund Policy

Last updated: July 2026

At UNSHAKEN, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned with any original tags and packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at hello@unshaken.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return (optional but appreciated)

We'll provide you with instructions on how to return your item.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless your order arrived damaged, faulty, or incorrect.

Exchanges

If you would like a different size or colour, please contact us at hello@unshaken.com.

Exchanges are subject to product availability.

If your preferred item is unavailable, we'll issue a refund once your return has been approved.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.

We'll arrange a replacement, exchange, or full refund at no additional cost to you.

Where possible, please include photographs of the issue to help us resolve it quickly.

Return Shipping Costs

Unless your item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Gift cards

  • Final sale or clearance items (where clearly marked)

  • Personalised or custom-made products

Your Consumer Rights

Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: hello@unshaken.com

We're always happy to help.