Orders
How long will my order take to arrive?
Orders are typically processed within 1–2 business days.
Once dispatched, you'll receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping option selected at checkout.
Can I track my order?
Yes. As soon as your order is dispatched, we'll send you a tracking link via email so you can follow your delivery.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to help.
Please contact us as soon as possible at hello@unshaken.com.
Shipping
Do you ship internationally?
Yes. We ship to selected countries worldwide.
Shipping costs and estimated delivery times are calculated at checkout.
Will I have to pay customs or import fees?
International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are the responsibility of the customer.
Returns & Exchanges
Can I return my order?
Yes.
Items can be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original condition with tags attached.
Please visit our Returns page for full details.
Can I exchange an item?
If you require a different size, please contact us at hello@unshaken.com and we'll do our best to help, subject to availability.
Products
How do your T-shirts fit?
Our garments are designed with a premium oversized fit.
If you prefer a more regular fit, we recommend sizing down.
Please refer to our Size Guide before ordering.
How should I care for my clothing?
Wash inside out at 30°C, avoid bleach, air dry where possible, and do not iron directly on printed graphics.
For complete instructions, visit our Care Guide.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, along with the payment methods available at checkout, including Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna (where available).
Is my payment secure?
Absolutely.
All payments are processed securely using encrypted payment gateways. We never store your payment information.
Brand
What is UNSHAKEN?
UNSHAKEN is a premium apparel brand built around resilience, courage, and purpose.
Every design carries a message intended to remind people that what they've survived doesn't define them—and that they're never alone in their journey.
Where are you based?
UNSHAKEN is proudly based in the United Kingdom.
How can I contact you?
The quickest way to reach us is by email.
We aim to reply within 24–48 business hours.
Still Need Help?
If you can't find the answer you're looking for, we'd love to hear from you.
Email: hello@unshaken.com
We'll get back to you as soon as possible.