Last updated: August 2026
These Terms & Conditions govern your use of the URMA website and your purchase of products from us.
Please read these Terms & Conditions carefully before using our website or placing an order.
By using our website or placing an order with us, you acknowledge that you have had an opportunity to read these Terms & Conditions.
If you are purchasing as a consumer, nothing in these Terms & Conditions affects or limits your statutory rights under applicable consumer law.
1. ABOUT US
URMA is a clothing brand operating in the United Kingdom.
The legal trader responsible for sales through this website is:
Legal name: [LEGAL NAME]
Business address: [BUSINESS ADDRESS]
Email: hello@weareurma.com
URMA is the trading/brand name used on this website.
If you have any questions about these Terms & Conditions or an order, please contact us at:
2. ABOUT THESE TERMS
These Terms & Conditions apply to purchases made directly through the URMA online store.
They should be read together with our other applicable policies, including our:
- Returns & Refunds Policy
- Shipping Policy
- Privacy Policy
- Cookie Policy
If there is any inconsistency between these Terms and a mandatory consumer right, the mandatory consumer right will apply.
Nothing in these Terms is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.
3. USING OUR WEBSITE
You may use our website for lawful purposes only.
You must not:
- Use our website for fraudulent, unlawful or abusive purposes
- Attempt to gain unauthorised access to our website, systems or accounts
- Introduce viruses, malware or other harmful code
- Interfere with the operation or security of our website
- Attempt to disrupt or damage our website or systems
- Use automated systems to scrape, copy or collect substantial amounts of website content without our permission
- Reproduce or commercially exploit our website content without permission, except where permitted by law
You are responsible for ensuring that information you provide to us, including delivery and contact information, is accurate and complete.
We may temporarily suspend access to parts of our website where reasonably necessary, including for maintenance, security or technical reasons.
4. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information on our website are accurate.
However, some differences may occur because:
- Colours can appear differently on different screens and devices
- Clothing measurements can vary slightly due to normal manufacturing tolerances
- Product packaging may differ from photographs
- Product photography may not reproduce every detail exactly
These differences do not affect your statutory rights.
Products remain subject to availability.
Where a particular product has additional information, restrictions or requirements, these will be displayed on the relevant product page where applicable.
5. PRODUCT SIZING
Where we provide measurements, size charts or other sizing information, these are provided to help you choose an appropriate size.
Please review the relevant product information and size guide before ordering.
Garment measurements may vary slightly between individual products because of normal manufacturing tolerances.
Sizing information does not affect your statutory rights if goods are not as described or otherwise fail to conform to the contract.
6. ORDERS
When you place an order through our website, you are making an offer to purchase the products in your order.
After you place an order, we will normally send you an email acknowledging that we have received it.
This acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.
A contract for the purchase of products will generally be formed when we accept your order and confirm acceptance, such as by sending a dispatch or order-confirmation communication stating that the order has been accepted.
If we cannot accept your order, we will inform you as soon as reasonably possible.
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- We cannot obtain payment authorisation
- Information provided with the order is materially incomplete or incorrect
- There has been a genuine material pricing or product-description error
- We reasonably suspect fraud, payment abuse or unauthorised activity
- We are unable to fulfil the order for another legitimate reason
If we cancel an order after taking payment, we will refund the amount paid for the cancelled order using the original payment method unless otherwise required by law.
We will not use this section to unfairly cancel an accepted order or avoid our legal obligations to you.
7. PRICES
The price of each product will be the price displayed on the website at the time you place your order, subject to any genuine pricing error.
Prices will be displayed in the applicable currency.
Where applicable, taxes and other mandatory charges will be included or clearly identified before you complete your purchase.
Delivery charges will be displayed during checkout before you place your order.
We may change product prices from time to time.
A price change will not affect an order that we have already accepted.
If we identify a genuine material pricing error before accepting your order, we may contact you to explain the error and give you the option to proceed at the correct price or cancel the order.
If we have already accepted your order at the displayed price, we will not use this provision to retrospectively increase the price unless permitted by law and agreed with you.
8. PAYMENTS
Available payment methods will be displayed during checkout.
Payment must be successfully authorised before an order can be accepted and fulfilled.
Payments may be processed through third-party payment providers available through our online store.
URMA does not directly store your full payment card details.
Your use of a third-party payment service may also be subject to that provider's own terms and privacy policy.
9. DELIVERY
Available delivery methods, delivery charges and estimated delivery times will be displayed during checkout.
We will deliver your order to the delivery address provided at checkout.
You are responsible for ensuring that your delivery information is accurate.
Delivery dates and timeframes given to you will generally be estimates unless we expressly agree otherwise.
If delivery is delayed because of circumstances outside our reasonable control, we will take reasonable steps to keep you informed.
Where applicable, your statutory rights concerning delivery times remain unaffected.
If an order has not been delivered within the applicable legal timeframe, you may have rights to require delivery within an additional appropriate period or to cancel the contract where permitted by law.
Please see our Shipping Policy for further information.
10. INTERNATIONAL ORDERS
Where we offer delivery outside the United Kingdom, additional delivery charges, customs duties, import taxes or other charges may apply.
Any charges that we are required to display before checkout will be communicated to you where applicable.
Depending on the destination, you may be responsible for customs duties, import taxes or other charges imposed by the destination country.
You are responsible for complying with applicable laws and requirements relating to importing goods into your country.
International customers may have mandatory consumer rights under the laws applicable to them. Nothing in these Terms is intended to remove rights that cannot legally be excluded.
11. RETURNS, CANCELLATIONS & REFUNDS
Your cancellation, return and refund rights are explained in our Returns & Refunds Policy.
If you purchase goods online as a consumer, you will generally have a statutory right to cancel eligible purchases within 14 days of receiving the goods, subject to legal exceptions.
You may also have statutory rights where goods are faulty, damaged, incorrect, not as described or otherwise fail to conform to the contract.
Nothing in our Returns & Refunds Policy or these Terms limits those statutory rights.
For the full process, please see our Returns & Refunds Policy.
12. FAULTY OR NON-CONFORMING GOODS
We are responsible for ensuring that goods supplied to consumers meet the requirements of applicable consumer law.
Under the Consumer Rights Act 2015, goods must generally be:
- Of satisfactory quality
- Fit for purpose where applicable
- As described
If you receive faulty or otherwise non-conforming goods, please contact:
Depending on the circumstances and the time since delivery, you may have legal rights including:
- A short-term right to reject the goods
- Repair or replacement
- A price reduction
- A refund
For many goods, consumers have a 30-day short-term right to reject goods that do not conform to the contract, subject to the detailed rules under applicable law.
We will deal with faulty-goods claims in accordance with your statutory rights.
Nothing in these Terms limits those rights.
13. PRE-ORDERS
Where a product is available for pre-order, this will be clearly identified on the relevant product page.
We will provide an estimated dispatch or delivery timeframe where applicable.
Pre-order dates are estimates unless we expressly guarantee a particular date.
Production, fulfilment, supplier or other circumstances outside our reasonable control may occasionally cause delays.
If a significant delay occurs, we will provide appropriate information.
Unless a legal exception applies, pre-order purchases remain subject to applicable consumer cancellation and statutory rights.
If you wish to cancel a pre-order, contact:
14. PROMOTIONS & DISCOUNT CODES
We may offer promotional prices, discount codes or other special offers from time to time.
Unless otherwise stated:
- Promotions are subject to the stated promotional terms
- Discount codes cannot be exchanged for cash
- A discount code may only be used once where the promotional terms state this
- Discount codes cannot be combined where the applicable promotion or checkout prevents combination
- Promotions may be subject to product availability
- Additional terms may apply to individual promotions
We may end a promotion at the advertised end date or where the stated promotional conditions have been met.
We will not withdraw or materially change an offer in a way that unfairly affects rights that you have already acquired.
Purchasing a discounted or sale item does not remove your statutory consumer rights.
15. GIFT CARDS
If URMA offers gift cards, any specific gift-card terms, including validity periods and restrictions, will be communicated at the time of purchase.
Gift-card terms will not override any statutory consumer rights.
16. INTELLECTUAL PROPERTY
The content available through our website, including:
- URMA branding
- Logos
- Artwork
- Graphics
- Photographs
- Videos
- Product designs
- Written content
- Website designs and materials
is owned by or licensed to URMA or the relevant rights holder.
You may access and use our website for your personal, non-commercial use.
You must not reproduce, copy, modify, distribute, sell, commercially exploit or otherwise use our protected content without appropriate permission, except where permitted by law.
Nothing in these Terms affects rights you may have under applicable copyright, trade mark or other intellectual property law.
17. USER CONTENT & SOCIAL MEDIA
If you tag, mention or otherwise interact with URMA on social media, this does not automatically give us ownership of or unlimited commercial rights to your content.
Where we wish to use customer photographs, videos, reviews or other content for our own commercial purposes beyond functionality provided by the relevant social-media platform, we may request appropriate permission.
You should only submit or provide content that you have the right to share.
18. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, error-free or available.
The website may occasionally be unavailable because of:
- Maintenance
- Updates
- Technical problems
- Security issues
- Third-party service failures
- Circumstances outside our reasonable control
Nothing in this section affects your rights concerning products you have purchased from us.
19. THIRD-PARTY SERVICES & LINKS
Our website may contain links to or integrate services provided by third parties, including payment providers, delivery providers, social-media platforms and other service providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for independent third-party websites or services to the extent that their operation is outside our reasonable control.
This does not affect any rights you may have against us under your contract with us.
20. OUR LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of legal rights relating to goods
- Faulty or unsafe goods where liability cannot legally be excluded
- Any other liability that cannot legally be excluded or limited
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that are not reasonably foreseeable or for losses arising solely from circumstances outside our reasonable control, subject always to your statutory rights.
Nothing in this section limits your statutory consumer rights.
21. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
Examples may include:
- Severe weather
- Natural disasters
- Courier disruption
- Customs delays
- Strikes or industrial action
- Power or telecommunications failures
- Government restrictions
- Major technical failures
- Other events that we could not reasonably have prevented or overcome
Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
This section does not remove or limit any statutory rights that apply to you.
22. PRIVACY & COOKIES
We handle personal information in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
Please review these policies for information about how your information is collected, used and protected and, where applicable, how you can manage your preferences.
23. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
The Terms that apply to an order will generally be the version in force when the contract between you and us is formed.
We will not use a general right to change these Terms to retrospectively alter the rights or obligations of an order that we have already accepted, unless the change is required by law or otherwise agreed with you.
The latest version will be available on our website and will show the relevant “Last updated” date.
24. IF PART OF THESE TERMS IS INVALID
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
This does not affect any mandatory rights you have as a consumer.
25. TRANSFER OF RIGHTS
You may not transfer your rights or obligations under these Terms to another person unless we agree or applicable law allows you to do so.
We may transfer or subcontract our rights or obligations where reasonably necessary for operating the business, provided that doing so does not reduce your legal rights.
26. COMPLAINTS
If you have a complaint about an order, product or our service, please contact us first at:
Please provide your order number and details of your complaint where applicable.
We will aim to respond within 24–48 business hours, Monday to Friday.
This response-time target does not limit or extend any statutory deadline or legal right.
27. GOVERNING LAW & JURISDICTION
If you are a consumer, these Terms are governed by the law of England and Wales, except where the mandatory consumer protection laws of another part of the United Kingdom or another jurisdiction apply to you and cannot legally be excluded.
If you are a consumer, you may bring proceedings in the courts that have jurisdiction under applicable consumer law.
Nothing in this section prevents you from relying on mandatory consumer protections that apply to you.
28. CONTACT US
URMA
Legal name: [LEGAL NAME]
Business address: [BUSINESS ADDRESS]
Email: hello@weareurma.com
For questions about these Terms & Conditions, please contact us using the email above.
Last updated: August 2026